In addition to the already announced support measures for tourists visiting Sandos,  all guests of hotels in Mexico who require a PCR test to re-enter their countries of origin, will be able to obtain it for free for 7 nights stay or more.

• Free PCR test at all hotels in Mexico in minimum stays of 7 nights for guests who need to present it to re-enter their countries of origin
• All tests are carried out on the property to avoid the displacement of guests. 
• Specialized action protocols for case detection to ensure the well-being of the affected person and the other guests. 

Hotels: Sandos Cancun, Sandos Playacar, and Sandos Caracol 

Customer FAQs
 

When do I need to get a test to travel? What kind of test do I need?

The test must be done no more than 3 days before the departure of your return flight to your country of origin. Make sure you have the results before your flight departure and the appropriate documentation to show the results to the airline.

If you need a PCR test and have a minimum stay of 7 nights, does the PCR test include all the members of the reservation?

Yes, the PCR test will be included in stays of 7 nights or more for all members in the reservation.

Do I need to get a test before traveling to Mexico?

It is not required to provide a negative test to enter Mexico, but it is recommended to stop the spread of infection. 

What happens if my flight is delayed and it goes over the 3-day limit for testing?

If your flight is delayed, it is still required that your test is within 3 days. If your test passes the 3-day requirement, you need to get retested. Should you require another test, that will be at the guest's expense. 

If I am connecting through the US to another country, do I still need to get tested?

Yes. Any flight entering the US, even for a connection, will require testing before departure.

What if I have had a COVID-19 vaccine? 

You still need to provide a negative COVID-19 test result.  

If I am staying at Sandos, how can I make an appointment for a COVID-19 test?

Please visit the  Seek and Go representative in the lobby area of the hotel ; they will make the necessary arrangements and subsequently confirm your appointment's date and time.

How is Sandos Protecting Guests? 

Sandos has developed advanced hygiene protocols and cleaning measures, part of our Clean Stay initiative. All of our collaborators are also equipped with PPE equipment to keep guests safe and healthy at all time.